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Guaranteed Quality

Our focus is on quality assurance!

Certified working methods of Bambus Research guarantee the security and confidentiality of the data and information collected.

Recognized by TUV NORD, our services adhere to DIN ISO/IEC 27001:2013 for Information Security Management Systems and EN ISO 9001:2015 for Quality Management. These certifications demonstrate our commitment to regularly updating our quality and safety management program in compliance with international regulations such as GDPR and ISO standards.

Moreover, DEKRA certification attests to our adherence to DIN ISO 20252:2019 for Standards of Quality Assurance in Social and Market Research, as well as ISO 14001:2015.

The last one, but not least, we have obtained the esteemed TISAX certification. This recognition underscores our unwavering dedication to upholding stringent information security protocols that adhere closely to industry benchmarks.

5 Steps Interviewer Training

In order to be able to gather conclusive data, come up with worthwhile results, and draw meaningful conclusions, it is important to prepare our interviewers professionally. By implementing standard ISO DIN 9001, every process within Bambus International is carefully defined and controlled by the Human Resource Department.

Recruitment
Process

Recruitment
Process

Every interviewer undergoes an aptitude test focusing primarily on language and communication skills.

Explaning the
Market

Explaning the
Market

After interviewers pass the recruitment process successfully, they are briefed on the principles and main values in the area of marketing research.

Training

Training

Every project is managed individually to ensure that your specific requirements are fully met.

Recognize
strengths

Recognize
strengths

Interviewers bring along individual specifics skills and diverse background, on which basis they are categorized into different project categories.

Continuous
training

Continuous
training

Employees are continuously coached for each individual project in order to maintain the high quality of work we promise to our clients.

Languages

Supervisor

Team leaders support and accompany our interviewers and ensure theefficient implementation of the projects. Quality and performance play a key role in achieving the desired results.


Our supervisor team has the necessary technical prerequisites to accompany our interviewers at work on the phone or in the field, and thus help them improve their communication and interview quality. This continuous monitoring enables us to create individual reports for our employees and thereby provide them with feedback.